Privacy Policy

1. Introduction

At Royal Garden Beach Hotel, we value the privacy of our guests and website visitors. We are committed to protecting your personal data in compliance with the Personal Data Protection Law No. 6698 (“KVKK”) and related regulations. This privacy policy aims to inform you about the purposes for which your personal data is collected, how it is processed, and how it is protected.

2. Collected Personal Data

During the provision of our services, we may collect the following personal data:

• Identity Information: Name, surname, date of birth, etc.
• Contact Information: Email address, phone number, address, etc.
• Reservation Information: Check-in/check-out dates, room preferences, special requests, etc.
• Payment Information: Credit card details, billing address, etc.
• Digital Data: IP address, cookies, and browsing information collected through our website.

3. Purposes of Processing Personal Data

Your personal data is processed for the following purposes:

• Managing and completing reservation processes,
• Providing and personalizing accommodation services,
• Collecting and evaluating feedback to improve guest satisfaction,
• Complying with legal obligations,
• Conducting marketing and promotional activities (with your consent),
• Analyzing and improving website usage.

4. Transfer of Personal Data

Your personal data may be shared with the following parties in compliance with the KVKK and for the purposes outlined above:

• Authorized public institutions and organizations,
• Business partners and service providers,
• Third parties as required by legal obligations.

5. Retention and Security of Personal Data

Your personal data will be retained for the duration specified by applicable laws or as long as necessary for the purposes outlined above. Necessary technical and administrative measures are implemented to ensure the security of your data.

6. Rights of the Data Subject

Under Article 11 of the KVKK, you have the following rights as a data subject:

• To learn whether your personal data has been processed,
• To request information if your personal data has been processed,
• To learn the purpose of processing your personal data and whether it has been used accordingly,
• To know the third parties to whom your personal data has been transferred, within the country or abroad,
• To request the correction of incomplete or incorrect personal data,
• To request the deletion or destruction of personal data under the conditions specified in KVKK Article 7,
• To request notification of actions taken under the above two items to third parties to whom your personal data has been transferred,
• To object to the occurrence of any unfavorable result arising from the analysis of your processed data exclusively through automated systems,
• To request compensation for any damages incurred due to unlawful processing of personal data.

7. Contact Information

You can reach us for your questions or requests regarding your personal data through the contact information below:

8. Policy Updates

This privacy policy may be updated in line with changes in legal regulations or company practices. Updates will be announced on our website.

At Royal Garden Beach Hotel, we emphasize the importance of your data privacy and security. Please feel free to contact us with any questions or requests.